B6AI vs Interakt: Which AI Customer Conversation Platform Is Right for You in 2026?

Meet the platforms

Interakt is a full-stack WhatsApp platform from Jio Haptik, an official Meta Business Partner. It bundles a Marketing Hub for broadcasts and campaigns, a Support Hub with a team inbox, a Sales CRM, a no-code chatbot builder, click-to-WhatsApp ads, WhatsApp commerce and payments, and 60+ integrations. It covers WhatsApp, Instagram, RCS and voice, and offers AI agents as part of its suite.

B6AI takes a different approach. It was designed from day one as a single AI agent that handles customer conversations across WhatsApp, Instagram, Messenger, Telegram and your website. It answers from your own knowledge base, takes real actions through your tools, and hands off to your team when a person is needed.

Why B6AI stands out

1. The agent is the product

Many platforms grew from campaigns, inboxes and flow builders, then added AI on top. B6AI starts with the agent. It reasons over your knowledge instead of relying on keyword triggers and hand-drawn flow charts.

2. More channels, one agent

B6AI connects WhatsApp, Instagram, Messenger, Telegram and your website to the same agent. You set up your knowledge once, and every channel benefits.

3. One customer, one history

A customer who messages on Instagram in the morning and WhatsApp in the evening is one person with one conversation history, not two separate threads. Your agent and your team always have the full picture.

4. It acts, not just answers

Through MCP (Model Context Protocol), the B6AI agent calls your tools and gets things done inside the chat.

Customer: Is the indigo kurta in stock in M? Can you hold one for me?

B6AI: Yes, it’s in stock at ₹1,299. Reserved for 24 hours. Here’s your secure payment link to confirm.

Custom sizing needed? Handed to a team member with full context.

Stock check, reservation, payment link and CRM logging take seconds, at any hour.

5. Human handover with context

When a conversation needs a person, B6AI passes it over with the full history. Customers never repeat themselves.

6. Live in minutes, start free

Create a workspace, ground your bot in your content, connect a channel and publish. B6AI’s documentation guides you step by step, and you can even build and manage bots in natural language through MCP with tools like Claude Code.

Side-by-side comparison

	B6AI	Interakt
Built as	Agent-first platform from day one	Full-stack WhatsApp suite (marketing, support, sales CRM) with AI agents
Channels	WhatsApp, Instagram, Messenger, Telegram, Website	WhatsApp, Instagram, RCS, Voice
Customer identity	One unified customer identity across channels	Omnichannel inbox for WhatsApp and Instagram
Answers from	Your knowledge base	No-code chatbot flows and AI agents
Actions inside chat	Calls your tools via MCP	Integrations, workflows, WhatsApp commerce
Human handover	Built in, with full context	Built in via team inbox
Campaigns and broadcasts	Focused on conversations	Extensive marketing hub, click-to-WhatsApp ads
Build with AI tools	Natively via MCP (e.g. Claude Code)	Drag-and-drop builder
Getting started	Start free, live in minutes	14-day free trial, no credit card
Best for	Businesses wanting simple, agent-led automation across more channels	Teams wanting a broad WhatsApp marketing, sales and support suite

Who should choose what?

Choose B6AI if you:

• Want an AI agent to resolve conversations rather than route them
• Talk to customers on WhatsApp, Instagram, Messenger, Telegram and your website
• Want one customer history across every channel
• Prefer a fast, simple setup you can try free
• Run retail, services, healthcare or any business answering the same questions all day

Choose Interakt if you:

• Need heavy broadcast campaigns, click-to-WhatsApp ads and a built-in sales CRM
• Want WhatsApp catalog, store and payments tooling in the same suite
• Prefer a mature platform with a large integration library

The bottom line

Interakt is a feature-rich WhatsApp growth suite. B6AI is the focused alternative for businesses that want an AI agent at the center, working across more channels with less setup.

Every missed message is a missed customer. Don’t let slow replies and after-hours silence cost you sales.

👉 Start free on B6AI or book a demo to see it working on your own business.

Last updated: October 2026. Feature and plan details for third-party products may change, so check each provider’s website for current information.