Question 1

Which channels does B6AI support?

Accepted Answer

WhatsApp, Telegram, Instagram, Messenger, and a website widget — all unified, so one customer is one conversation history across every channel.

Question 2

Is B6AI an official WhatsApp provider?

Accepted Answer

Yes. B6AI is an official WhatsApp Tech Provider and supports Embedded Signup, so you can connect your WhatsApp Business number quickly and compliantly.

Question 3

Do I need to know how to code?

Accepted Answer

No. Build flows visually with drag-and-drop, or describe what you want and let B6AI generate a working flow for you.

Question 4

How does the bot answer from my own content?

Accepted Answer

Upload your documents to the knowledge base and B6AI answers from them using retrieval-augmented generation — grounded in your content, not invented.

Question 5

Can a human take over a conversation?

Accepted Answer

Yes. The AI handles the volume and hands off to your team through the agent portal the moment a conversation needs a person.

Question 6

Can B6AI take actions in other tools?

Accepted Answer

Yes. Through MCP you can connect external tools as bot actions, and even expose your own flows as MCP endpoints.

Question 7

What does B6AI cost?

Accepted Answer

B6AI offers Free, Pro, and Enterprise plans. See the pricing section for current details.

Questions, answered

Put your customer conversations on autopilot