Terms & Conditions

1. Introduction and acceptance

These Terms & Conditions (the "Terms") are a binding agreement between you and B6AI ("B6AI", "we", "us", or "our") and govern your access to and use of the B6AI platform, websites, applications, APIs, and related services (together, the "Service").

By creating an account, clicking to accept, or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

If you do not agree to these Terms, you must not access or use the Service.

2. Definitions

The following terms have the meanings set out below wherever they appear in these Terms.

Term	Meaning
Customer / you	The organization or individual that registers for and uses the Service.
Workspace / Tenant	The isolated account environment in which a Customer builds and operates its bots.
Bot	An automated conversational agent you build, configure, and publish using the Service.
End User	A person who interacts with your Bot through a connected channel (for example a customer messaging you on WhatsApp or the web widget).
Channel	A messaging surface a Bot is published to, such as WhatsApp, Instagram, Facebook, Telegram, or the website widget.
Integration	A connection between the Service and a third-party tool (for example a CRM, helpdesk, e-commerce, or payments provider).
Customer Content	Data, text, files, prompts, knowledge base material, and configurations you upload to or create within the Service.
End User Data	Messages and related information exchanged between End Users and your Bots or agents.
Output	AI-generated responses and other content produced by a Bot in response to inputs.

3. Eligibility and accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for business use and is not directed to consumers using it for personal, household purposes.

You are responsible for the information you provide during registration and for keeping it accurate and up to date. You are responsible for safeguarding your credentials and for all activity that occurs under your account, including the activity of the users, agents, and roles you invite. B6AI uses role-based access control (for example Enterprise Admin, Agent Admin, and Agent roles); you are responsible for assigning appropriate roles and for the actions of everyone you grant access.

You must notify us promptly of any unauthorized use of your account or any other breach of security.

4. Subscriptions, billing, and payment

The Service is offered on a subscription basis under the plan you select. Each plan defines limits, which may include the number of agent seats, the number of messages per billing period, and the amount of storage available to your Workspace.

Fees, billing cycles, and plan limits are described at the point of purchase and within your Workspace under billing settings. Unless stated otherwise, fees are billed in advance and are non-refundable except where required by law or expressly stated in these Terms.

Payment processing: payments are processed by our third-party payment provider (for example Razorpay). B6AI does not store your full card or bank details; those are handled by the payment provider under its own terms and security standards.
Renewals: subscriptions renew automatically for successive periods unless cancelled before the end of the current period. You authorize us and our payment provider to charge your payment method for each renewal.
Upgrades and downgrades: upgrades take effect immediately and may be charged on a prorated basis; downgrades take effect at the start of the next billing period and may reduce your available limits and features.
Usage and overages: if your usage exceeds your plan limits, we may require an upgrade, throttle or pause certain functionality, or apply overage charges as described in your plan.
Taxes: fees are exclusive of taxes. You are responsible for any applicable taxes, duties, or similar charges, other than taxes on our net income.
Late or failed payment: if a payment fails or is overdue, we may suspend or downgrade your access until payment is resolved.

5. Free trials and promotional plans

We may offer free trials or promotional plans. Unless stated otherwise, trials convert to a paid subscription at the end of the trial period unless you cancel beforehand, and any trial-specific limits apply during the trial. We may modify or discontinue trials and promotions at any time.

6. License and acceptable use

Subject to these Terms and your payment of applicable fees, B6AI grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription term.

You agree not to, and not to permit any user or End User to:

Use the Service in violation of any applicable law, regulation, or third-party right.
Build, publish, or operate Bots that send spam, unsolicited messages, or content that is unlawful, deceptive, harassing, hateful, sexually exploitative, or that promotes violence or illegal activity.
Impersonate any person or organization, or misrepresent the source or nature of a message or Bot.
Attempt to gain unauthorized access to the Service, other Workspaces, or any systems or networks connected to the Service.
Reverse engineer, decompile, or attempt to extract source code, except to the extent this restriction is prohibited by law.
Circumvent usage limits, rate limits, security controls, or access restrictions.
Use the Service to develop a competing product, or to train a machine learning model that competes with B6AI.
Upload malware, or use the Service to distribute malicious code or conduct denial-of-service or fraudulent activity.
Collect or process sensitive categories of personal data through the Service except in compliance with applicable law and any additional requirements we specify.

7. Your responsibilities for Bots and content

You are solely responsible for your Customer Content, for the design and behavior of your Bots, and for the messages your Bots and agents send. This includes the accuracy, legality, and appropriateness of the knowledge base material and instructions you provide, and any actions your Bots take through Integrations (for example creating orders, tickets, or taking payments).

You represent that you have all necessary rights, licenses, and consents to upload your Customer Content and to allow B6AI to process it to provide the Service.

8. Artificial intelligence and automated output

The Service uses artificial intelligence, natural language processing, and large language models (including models provided by third-party AI providers) to understand inputs and generate Output. AI systems are probabilistic and can produce Output that is inaccurate, incomplete, outdated, or otherwise unsuitable for a given purpose.

You acknowledge and agree that:

Output may contain errors or "hallucinations". You are responsible for reviewing, testing, and validating your Bots before publishing, and for putting appropriate human oversight and escalation (for example handoff to a live agent) in place.
Output does not constitute professional advice (including legal, medical, financial, or tax advice), and must not be presented to End Users as such unless you have independently verified it and are authorized to provide it.
You are responsible for any decisions made or actions taken by you or your End Users based on Output.
As between you and B6AI, and to the extent permitted by law, you own the Output generated for your Workspace, and you are responsible for ensuring it does not infringe third-party rights or violate applicable law.
We may set reasonable limits on AI features (for example rate limits or content filters) to protect the Service and comply with our AI providers requirements.

9. Channels, integrations, and third-party services

The Service lets you connect messaging channels (such as WhatsApp, Instagram, Facebook, Telegram, and the web widget) and integrations (such as Slack, Zendesk, HubSpot, Gmail, Google Analytics, Shopify, Jira, Razorpay, Google Calendar, and email/SMTP). These channels and integrations are operated by third parties under their own terms and policies.

Your use of any channel or integration is subject to the applicable third party terms (for example the WhatsApp Business and Meta platform policies, or Telegram Bot terms), and you are responsible for complying with them.
You are responsible for obtaining, maintaining, and securing any third-party credentials (tokens, API keys, OAuth grants) you connect, and for the permissions and scopes you grant.
Third parties may change, deprecate, throttle, or discontinue their services or terms at any time. B6AI is not responsible for third-party services and does not guarantee their availability, security, or continued compatibility.
When you connect an integration, you authorize B6AI to access and exchange data with that third party as needed to provide the requested functionality.

11. Developer access, APIs, and the Model Context Protocol

The Service may provide APIs and a Model Context Protocol (MCP) server that let you and authorized AI clients build and manage Bots programmatically. Your use of these developer features is part of the Service and subject to these Terms.

You are responsible for keeping access tokens and credentials secure and for all activity performed with them.
You must respect published rate limits and must not use developer access to overload, probe, or circumvent the Service.
We may modify, version, or deprecate APIs and developer features, and will use reasonable efforts to provide notice of material breaking changes.

12. Intellectual property

The Service, including all software, models integrated by B6AI, user interfaces, documentation, and the B6AI name and logos, is owned by B6AI and its licensors and is protected by intellectual property laws. Except for the rights expressly granted to you, B6AI reserves all rights in and to the Service.

As between the parties, you retain all rights in your Customer Content. You grant B6AI a worldwide, non-exclusive license to host, copy, process, transmit, and display your Customer Content solely as necessary to provide, secure, and support the Service, and as otherwise permitted in our Privacy Policy and any data processing terms.

If you provide feedback or suggestions about the Service, you grant B6AI a perpetual, irrevocable, royalty-free license to use that feedback without restriction.

13. Customer data and privacy

Our collection and use of personal data is described in our Privacy Policy. For personal data contained in End User Data that we process on your behalf, you act as the data controller (or equivalent) and B6AI acts as your processor, processing that data on your documented instructions to provide the Service.

You are responsible for having a lawful basis to collect and process End User Data and for providing End Users with any legally required notices. Where required by applicable law, our Data Processing Addendum applies to that processing and forms part of these Terms.

14. Confidentiality

Each party may access non-public information of the other that is designated as confidential or that should reasonably be understood to be confidential. The receiving party will use the disclosing party confidential information only to exercise its rights and perform its obligations under these Terms, and will protect it using at least reasonable care. This section does not apply to information that is or becomes public through no fault of the receiving party, was lawfully known before disclosure, or is independently developed.

15. Service availability, support, and changes

We work to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted or error-free. The Service may be temporarily unavailable due to maintenance, updates, or factors beyond our control. We may perform scheduled or emergency maintenance and will use reasonable efforts to limit disruption.

Support is provided according to your plan and any separately agreed service levels. We may add, change, or remove features over time to improve the Service; we will not make changes that materially reduce the core functionality of your paid plan during your current term without a reasonable alternative or notice.

16. Suspension and termination

You may cancel your subscription at any time from your billing settings; cancellation takes effect at the end of the current billing period, and you remain responsible for fees already incurred.

We may suspend or terminate your access, in whole or in part, if you materially breach these Terms, fail to pay fees when due, use the Service in a way that poses a security or legal risk, or as required by law or a third-party provider. Where practical and lawful, we will provide notice and an opportunity to cure.

On termination, your right to use the Service ends and we may deactivate your Workspace and connected channels and integrations.
For a limited period after termination (as described in our Privacy Policy or DPA), you may request export of your Customer Content in a commonly used format. After that period, we may delete or de-identify your data in accordance with our retention practices and applicable law.
Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnification, confidentiality, and governing law) will survive.

17. Disclaimers

To the maximum extent permitted by law, the Service, including all AI features and Output, is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and accuracy.

B6AI does not warrant that the Service will meet your requirements, that Output will be accurate or reliable, or that the Service will be secure, uninterrupted, or free of harmful components. Any reliance on the Service or Output is at your own risk.

18. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business, arising out of or related to these Terms or the Service, even if advised of the possibility of such damages.

To the maximum extent permitted by law, B6AI total aggregate liability arising out of or related to these Terms or the Service will not exceed the amount you paid to B6AI for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

These limitations apply regardless of the theory of liability and do not limit liability that cannot be excluded under applicable law.

19. Indemnification

You will defend, indemnify, and hold harmless B6AI and its affiliates, officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your Customer Content, your Bots and the messages they send, your use of the Service in violation of these Terms or applicable law, or your violation of any third-party rights or third-party platform terms.

20. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, for example by posting the updated Terms with a new effective date or by notifying you within the Service. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service.

21. Governing law and dispute resolution

These Terms are governed by the laws of India, without regard to its conflict of laws principles. Subject to any binding arbitration agreement between the parties, the courts located in Bengaluru, Karnataka, India will have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Service, and you consent to that jurisdiction and venue. Nothing in this section prevents either party from seeking injunctive or equitable relief to protect its intellectual property or confidential information.

22. General

Entire agreement: these Terms, together with the Privacy Policy, any Data Processing Addendum, and the plan and order details, are the entire agreement between you and B6AI regarding the Service and supersede prior agreements on that subject.
Assignment: you may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Severability: if any provision is held unenforceable, the remaining provisions remain in effect.
No waiver: our failure to enforce a provision is not a waiver of our right to do so later.
Force majeure: neither party is liable for delays or failures caused by events beyond its reasonable control.
Notices: we may provide notices through the Service or to the email associated with your account; you may contact us using the details below.

23. Contact us

If you have questions about these Terms, contact us at info@b6ai.ai.