What happens next
Your request has been recorded and routed to the business whose Facebook Page or Instagram account you messaged. That business is the controller of your conversation data; B6AI processes it on their behalf.
Deletion is completed within 30 days of the request, or sooner where applicable law requires it. You will not receive a separate confirmation email, because a messaging channel does not give us a verified email address for you.
What gets deleted
- The messages you exchanged with the business through the connected channel.
- The conversation record linking those messages to your channel-scoped user id.
- Any files or media you sent as part of that conversation.
What is retained
We retain a minimal, non-identifying audit record that a deletion request was received and actioned, together with its confirmation code. This is required to demonstrate compliance and contains no message content.
Where the business is independently required to retain records — for example an order or invoice raised during the conversation — that data is governed by their own retention policy and by the law that applies to them.
Questions about your request
If you want to check the status of a request, or you believe data has not been deleted, contact us at info@b6ai.ai and quote your confirmation code. See our Privacy Policy for the full description of how we handle personal data and the rights available to you.