FAQ & Troubleshooting
Answers to the most common questions about the B6AI platform.
5 min read
General
| Question | Answer |
|---|---|
| What is B6AI? | An agent-first platform for building AI bots that handle customer conversations across WhatsApp, the web widget and more. |
| Do I need to code? | No. You can build bots visually or generate them from a prompt. Developers can also use MCP. |
| Is it multi-channel? | Yes, one bot works across every connected channel with one customer identity. |
Bots & Builder
| Question | Answer |
|---|---|
| Why won’t my bot publish? | It likely fails validation: check for one Start per flow, no dangling branches, and one default flow. |
| How does the bot answer from my content? | Attach knowledge documents; the agent answers from them directly. |
| Can I roll back a change? | Yes. Every publish is versioned and can be reverted in one click. |
Billing & Subscription
| Question | Answer |
|---|---|
| How is B6AI billed? | By subscription plan, processed through your configured payment provider (such as Razorpay). |
| Can I change plans? | Yes, upgrades apply immediately; downgrades apply next cycle. |
| Where are my invoices? | Under Settings → Billing & Subscription. |
Integrations
| Question | Answer |
|---|---|
| A connection shows an, what now? | Re-check the credentials and scopes, and confirm the redirect URL is allow-listed. See the integration’s troubleshooting table. |
| Who can manage integrations? | Enterprise Admins. |
Troubleshooting steps
- Reproduce the issue and note the exact steps.
- Check the relevant guide’s troubleshooting table.
- Re-authenticate or reconnect the affected integration.
- If it persists, contact support with your workspace ID and a transcript.
Still stuck?
Reach the support team from your workspace with your workspace ID for the fastest help.
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