Testing & Publishing Bots
Test your bot in the simulator, then publish it to your channels.
5 min read
Overview
Before customers see a bot, test it in the simulator and resolve validation warnings. Then publish to one or more channels.
Using the test simulator
- Open the simulator from Bot Builder.
- Chat with the bot exactly as a customer would.
- Trigger each branch, action and handoff path.
- Fix any warnings the builder flags.
Reviewing transcripts
Review simulated and live transcripts to spot misunderstood intents, dead ends, or actions that fail. Feed fixes back into intents, utterances and flows.
Publishing & channels
- Confirm the bot passes validation.
- Select the channels to publish to (web widget, WhatsApp, and others you’ve connected).
- Click Publish and confirm.
- Verify the live bot on each channel.
Rolling back a version
Every publish is versioned. If a change causes problems, roll back to a previous version from version history, the live bot reverts immediately.
Safe iteration
Because publishes are versioned, you can ship changes confidently and revert in one click.
Post-publish monitoring
After publishing, watch Analytics for containment, handoff rate and failed actions, and use the Chats inbox to see how real conversations play out.
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